| Field | Steps |
|---|---|
| Products Refund | Create a refund for products: in the products list, select the Refunded Qty and the Refund Reason. The Products Refund field is populated according to the chosen quantities. |
| Shipping Refund | To create a full or partial refund for shipping, enter the amount in this field. |
| Service Gesture | Use this field to refund customers amounts that are not associated with products, shipping fees, or duties & taxes. |
| Duties and Taxes + CCF | To refund duties & taxes, enter the amount in the Duties & Taxes + CCF field. Generally, customs authorities do not refund duties and taxes that have been paid. Refunding these fees to customers is at the merchant’s sole discretion and expense. |
| Refund Components total | This field calculates automatically and shows all refund components listed above. |
| Prepaid Shipping | To deduct the cost of prepaid return shipping, enter the amount here. The refund cost shown to the customer on the Returns Portal is also listed under Return Requests: Merchant Portal > Orders > Returns. |
| Loyalty Points Refund | |
| Money Refund | |
| Total Refund | This field shows the total refund amount to be transferred to the customer’s original payment method |
| Refund Reason | Use this drop-down to define the reason for the refund |
| Notes | Enter refund note if applicable |