Step 3: Apply the order’s documents to the parcel
For DHL orders, documents consist of:
- A DHL‘s Airway Bill (AWB) - attach the AWB to the parcel. If an additional AWB is printed, keep it as a reference.
- A Commercial Invoice - insert the invoice into a pouch and attach it to the parcel.
The invoice is not printed in the following cases:
-
PLT orders (marked with
)
- EU merchants shipping within the EU
Step 4: Schedule a pick-up
If you don’t have a scheduled DHL daily pickup, you can arrange a pickup through the following screen on the Global‑e Merchant Portal:Orders > Merchant Hub > Pickup Request
Step 5: The End-of-Day (EOD) procedure
The procedure changes the status of the order in your ecommerce platform and notifies the customer that the order has been dispatched. The procedure should be performed after DHL arrives for the pick-up. To perform the End-of-Day procedure:- From the Merchant Portal, go to Orders > Merchant Hub > Process EOD.
- Click the DHL logo.
-
Confirm the number of orders.
A manifest is issued as a reference for the orders that were part of the EOD procedure.
