Configuration

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Integration Features

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Examples

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High-Level Flow

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Sample Reference Architecture

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Integration Overview Before Global‑e

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Customer Journey (Technical)

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Integration Overview with GE - Customer Browsing

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Integration Overview with Global‑e - Order Creation

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Client-side Includes

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BigCommerce Order List

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BigCommerce Order Details

• The order is created as domestic
• The international details are stored in staff notes

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Integration Overview with Global‑e

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Order Dispatch

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Marketing, Analytics, and Communication

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Analytics and Tracking Pixels - Client SDK

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Conversion Tracking Server-Side

gle("OnCheckoutStepLoaded", function (data) {
    switch (data.StepId) {
    case data.Steps.LOADED:
        break;
    case data.Steps.CONFIRMATION:
        if (data.IsSuccess) {
            ga('send', 'event', 'order', 'success', 'global-e');
        }
        break;
    }
});

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Marketing Feeds

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Order Processing

• End Customer transaction currency data
• End Customer shipping and billing address
• “Global-e” shipping service(s) – for warehouse dispatch routing – to be mapped in ERP
• “Global-e” payment provider – for financial/accountancy handling – to be mapped in ERP
• Both Global‑e and brand platform order numbers referenced on both sides

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Order Downstream Flow and Dispatch

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Returns and Refund Management

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To configure the Global-e Application

1. From the BigCommerce left menu, select Apps > Global-e. The Global-e Configuration screen opens.
   
2. Configure the following parameters, as required:

   Field/Box	Description/Steps
   Is Active	Adds or removes the Global-e includes to or from your site.Select Is Active to add the Global-e script includes to your Merchant site.Clear the box to delete the Global-e includes from your Pla site.
   Include type	The Global-e include types are based on the Global-e solutions (Pro, GEM). The default include type is based on the Global-e GEM solution.
   Merchant ID	Your Merchant Account ID, as recorded in the Global-e system. Example: 899Modify your Merchant Account ID, if required.
   Merchant GUID	The private key of your Merchant Account ID in the Global-e system.Example: F978DFEB-FF8C-4EE1-BFDA-68FB1B78E217Modify your Merchant Account ID private key, if required.

3. Click SAVE. The Global-e scripts for BigCommerce are added to your Merchant site.