> ## Documentation Index
> Fetch the complete documentation index at: https://docs-pro.global-e.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

<Note>
  **For details about refunding an order in Shopify, refer to the Shopify Native [Refund](/global-e-orders-in-shopify#refund) section.**
</Note>

## Overview

Users with Merchant CS Admin permissions can create refunds.

<Warning>
  Use the Refunds feature for orders that have already been dispatched to the customer.

  To cancel a settlement or a refund of stock items, amend the order before the order can be processed on the Global-e Merchant Portal and shipped to the customer. See [Amending Order Products](/managing-orders-merchant-portal#amending-order-products).
</Warning>

Global‑e monitors and rectifies all refunds that failed or are in pending status.