> ## Documentation Index
> Fetch the complete documentation index at: https://docs-pro.global-e.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

This section guides you through the implementation of the Global-e order fulfilment process using the Global-e Merchant Portal. Follow step-by-step procedures for a straightforward and clear understanding of the entire order processing flow.

## Discover

* [The order workflow](/order-workflow--order-statuses-) and order status
* [Process orders](/process-orders)

## Merchant Portal

This section includes screen descriptions related to Order management and their corresponding procedures.

Global-e users have access to the following features:

| Admin Users                                                                                                                                                                                                 | Customer Service and Hub Operator Users                                                             |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------- |
| All/New<br />Shipping by Merchant<br />Returns<br />Global-e Hub<br />Merchant Hub<br />Fraud<br />Failed Address Validation<br />View Orders<br />Same Day Dispatch Orders<br />Payments<br />Order Emails | Global-e Hub (Same as Global-e Hub for Admin users)<br />Merchant Hub<br />Same Day Dispatch Orders |

## Merchant

This section includes screen descriptions related to Order management and their corresponding procedures:

* [View and find orders](/managing-orders-merchant-portal#finding-orders)
* [Amend orders](/managing-orders-merchant-portal#amending-order-products)
* [Cancel an order](/managing-orders-merchant-portal#cancelling-orders)
* [Edit shipping details](/managing-orders-merchant-portal#editing-product-attributes)
* [Perform replacements](/managing-orders-merchant-portal#replacing-order-products)
* [Perform refunds](/managing-orders-merchant-portal#issuing-a-refund)